Shipping policy

Shipping Policy

 Last updated: [2026/07/17]

Thank you for shopping with NovaNest. Here’s what to expect when it comes to shipping your order. Where We Ship We currently ship to the United States and the European Union (including [list any additional non-EU European countries you ship to, e.g. UK, Switzerland, Norway]). Processing Time Orders are processed within 1–3 business days after payment is confirmed. Because items are fulfilled by our shipping partners, processing may take slightly longer during high-demand periods or public holidays. Shipping Times • United States: typically 5–10 business days after processing • European Union: typically 7–14 business days after processing These are estimates, not guarantees. Delivery times can vary due to customs processing, local carrier delays, or circumstances outside our control. Shipping Costs Shipping costs are calculated at checkout based on your location and order size. [If you offer free shipping over a certain amount, state it here, e.g. “Free shipping on orders over $50.”] Order Tracking Once your order ships, you’ll receive a confirmation email with a tracking number. You can also check your order status at any time using the link in your confirmation email. Customs, Duties & Taxes For international orders, you may be responsible for customs duties, import taxes, or fees charged by your country. These charges are determined by your local customs office and are not included in our shipping costs. NovaNest is not responsible for delays caused by customs processing. Multiple Packages Because we work with more than one fulfillment partner, items in the same order may arrive in separate packages, sometimes on different days. You will not be charged extra for split shipments. Lost or Delayed Packages If your order hasn’t arrived within the expected delivery window, contact us at [email] with your order number and we’ll help track it down.