Refund policy

Refund & Return Policy

Last updated: [2026/07/17] 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at [email]. Because we work with multiple fulfillment partners, the return address is specific to the item you purchased — we’ll send you the correct return address and any special instructions once your return request is approved. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at [bmoona0125@gmail.com]. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom or personalized products, and items marked as final sale. We also do not accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item. 

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it — unworn or unused, with tags, in its original packaging — and you’ll need proof of purchase. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please allow extra time for your bank or card provider to post the refund. If more than 10 business days have passed since we approved your return and you haven’t received your refund, contact us at [email]. 

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect — in those cases, we’ll cover the cost.